New Relic vs Scandock: monitoring setup, root-cause analysis and pricing

New Relic is a monitoring platform that covers APM, infrastructure, logs and more. For databases, the APM Databases page shows query time as seen from your app, and the PostgreSQL and MySQL integrations (via the infrastructure agent) show database-side metrics and query performance.

Scandock is a service focused on database monitoring. AI reads your tables and data to decide what to watch, and when something is off, it investigates the cause before telling you.

Both help you notice database problems, but in New Relic people write the monitoring conditions and people read the screens to find the cause. In Scandock, AI does both. This page puts real screens from both side by side to show the difference.

In short

If you want database monitoring and investigation handled for you, we recommend Scandock.

AI decides what to monitor, and when something is off, it investigates the cause and reports with evidence. You start by adding a connection string, and it also watches business data such as orders and payments. New Relic is enough if you need your app and database together with APM at the center, and have people in-house who write and keep tuning monitoring conditions.

Comparison table

Item	New Relic	Scandock
Designing monitors	You write alert conditions (queries)	AI reads your tables and data and decides
Detecting anomalies	You choose static, anomaly or outlier thresholds and set sensitivity and duration	AI judges from trends and past outcomes
Finding the cause	You read the Databases page and slow query lists	AI runs queries to investigate and reports with evidence
Remediation	Done by people	Registered actions run after your approval
Setup	Infrastructure agent and integration, a monitoring user, extensions	Add a connection string
Business data	Write custom query config yourself	AI also watches orders, failed payments and more
Scope	Covers APM, infrastructure, logs and more	Focused on databases
Price	Based on users and data volume (1 user and 100 GB/month free)	From ¥29,800/month (3 databases, 5 users)

What to watch: conditions set by people, or by AI

New Relic

In New Relic, each alert condition uses a query to pick the data, and you choose static, anomaly or outlier thresholds. Even with anomaly detection, a person decides how many standard deviations and for how many minutes should trigger an alert, and how to split warning and critical levels. To watch business data, you also write custom query config yourself. It takes someone who knows which data matters to the business and keeps tuning the conditions.

Scandock

In Scandock, AI reads your tables and data and sets up monitors such as payment outcomes, failures by payment method, incoming orders and backed-up shipping jobs. Nobody has to write conditions or set thresholds. AI judges anomalies from trends, marks them as fired, and moves straight on to investigating the cause.

Finding the cause: read the screens, or get the answer

New Relic

In New Relic, the APM Databases page shows the most time-consuming database operations and trends in query time and throughput per database. From there you open the slow query list to see which queries took how long. With the PostgreSQL or MySQL integration, you also get dashboards for query performance and wait events from the database side. Deciding which screen to check and pinning down the cause is up to people.

New Relic APM Databases page showing the list of slow SQL traces — New Relic: slow SQL traces (source: New Relic Docs, "View slow query details")

Scandock

In Scandock, when AI notices an anomaly, it investigates with read-only queries, summarizes what is happening with evidence, and sends it to Slack or email with a suggested fix. Nobody has to dig through screens. You read the result and decide whether to approve the fix.

Setup

Compared for a self-hosted PostgreSQL database on Linux, including query performance monitoring.

New Relic

Install the infrastructure agent and the PostgreSQL integration (nri-postgresql) on a host that can reach the database
Create a new_relic monitoring user and grant pg_read_all_stats and other privileges
Install the pg_stat_statements, pg_stat_monitor and pg_wait_sampling extensions, add them to shared_preload_libraries in postgresql.conf, restart the database and run CREATE EXTENSION
Create postgresql-config.yml in /etc/newrelic-infra/integrations.d with the connection details and ENABLE_QUERY_MONITORING

PostgreSQL 12 or later is required. To use the APM Databases page, you also install an APM agent in your app.

Scandock

Paste a connection string (with an admin user, a read-only monitoring user is created for you)
AI reads your tables and data, decides what to monitor and starts watching

Scandock installs nothing on the database server and changes no database settings. Private databases connect through Cloudflare Tunnel.

Pricing

New Relic is priced by the number of people using the screens (full platform users) and the amount of data ingested, not by the number of databases. So this compares cost by number of users. Each Scandock plan has a user limit: up to 5 on Starter and up to 20 on Business.

Users	1	2	3	4	5	6	7	8	9	10
New Relic (full platform users)	1,500	16,350	31,200	46,050	60,900	376,920	439,740	502,560	565,380	628,200
Scandock	29,800	29,800	29,800	29,800	29,800	79,800	79,800	79,800	79,800	79,800

New Relic is calculated with data ingest within the free 100 GB a month. Up to 5 users is Standard (first user ¥1,500, each additional ¥14,850). From 6 users, Standard's limit is exceeded, so Pro pay-as-you-go applies (¥62,820 per user). List prices ($10, $99, $418.80) are converted at ¥150 to the dollar. Pro with an annual commitment is $349 (¥52,350) per user.
Data beyond 100 GB a month costs $0.40 (¥60) per GB on New Relic. APM, log and infrastructure data all count toward this.
On New Relic, the APM and infrastructure screens are for full platform users. Free basic users cannot use them.
Scandock is Starter (¥29,800/month, up to 3 databases and 5 users) or Business (¥79,800/month, up to 10 databases and 20 users). Each plan limits the number of monitors and the check interval. Annual billing saves two months. Alerts go to Slack channels or email addresses, so people who only receive them are not counted.

Which one to choose

New Relic is enough for teams that

Need app, database, infrastructure and logs on the same screen, with APM at the center
Have people in-house who write monitoring conditions and read the screens to find the cause at every incident

Scandock fits teams that

Have no database expert, or no time to spare
Want to stop writing and tuning alert conditions
Want anomalies in business data, like orders and failed payments, watched too
Want monitoring costs to stay flat as users and data grow
Want alerts in Slack, Microsoft Teams, Google Chat and more

Monitoring databases with New Relic takes people's time: writing conditions, tuning sensitivity and reading screens at every incident. Those hours never show up on the price list. With Scandock, AI designs the monitoring, investigates the cause, reports with evidence, and runs fixes once you approve them. It is free for 14 days and starts watching as soon as you add a connection string. Give Scandock a try.

Sources

New Relic pricing, setup steps and screenshots were checked on its official site on November 3, 2026. Prices are the US dollar list prices on the English pricing page. See the official site for the latest. New Relic is a trademark of New Relic, Inc.